Sales Coordinator
Here at Birkdale we’re the UK’s leading, and most trusted brand for gate and fencing accessories. An accolade we have held for almost 40 years by constantly pushing innovation, producing the highest quality products, and delivering exceptional customer service every time.
We are looking for an enthusiastic and detail-oriented Sales Coordinator to join our team and contribute to the achievement of sales targets by supporting Internal Sales Execs (IAEs) and Regional Sales Managers (RSMs) by ensuring a quick response time to customer requests, booking visits and taking all incoming customer calls.
The ideal candidate will be the point of contact for colleagues and customers to ensure that the RSMs and IAE teams can maximise their selling potential. This candidate will keep schedules, answer customer queries/requests, book visits for their dedicated RSM, provide feedback, documentation, and information in order to facilitate team activity. They will also work closely with the wider sales teams to maximise performance and generate sales leads.
Responsibilities/ Duties
- Taking all inbound customer calls, including tracking deliveries and processing phone orders and quotes (can expect 30 + calls per day) ensuring that all queries are followed up within 24 hours.
- Create and send quotes to customers ensuring that all quotes are followed up within 24 hours.
- Tracking back orders and arranging them to be sent out - opportunity here to upsell products.
- Ensure the CRM system is updated daily.
- Book predetermined visits for the RSM of your area.
- Deliver excellent customer service, ensuring order satisfaction and dealing with all elements of after-sales care as well as collaborating with internal departments to ensure a smooth customer journey.
- Coordinate the area diary - adding headlines for each day and amend when new opportunities come through.
- Log interactions for the RSMs from the visits, log call interactions on the RSMs behalf if they are on the road and action items from the visits as required.
- Manage your personal inbox and joint inbox to ensure all queries have been answered.
The ideal candidate will…
- Possess a good telephone manner and have excellent communication skills, demonstrating the ability to articulate thoughts clearly and engage in conversational interactions with customers.
- Show commercial awareness and display a good understanding of selling techniques.
- Show strong organisational and time-management skills to effectively handle multiple tasks, prioritise responsibilities and meet deadlines.
- Embrace a can-do attitude and display a willingness to learn, adapt, and handle unexpected situations.
- Demonstrate enthusiasm and passion for their work, our brand and our product ranges.
- Be customer-focused, striving to understand and meet the needs of our customers while providing exceptional service and support.
- Have excellent administration skills, be quality driven and have a clear attention to detail – such as being able to write clear quotes.
- Collaborate effectively as a team player, recognising the importance of working together and providing support to colleagues when needed.
Software Knowledge & Level of Proficiency
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MS Excel 10
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Intermediate
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MS Word 10
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Intermediate
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MS Outlook 10
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Advanced
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CRM software platform
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Basic/Intermediate
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Full training is given in this role, previous experience in a similar role is highly desired.