|Corrosivity risk||Situation of installation in UK or Ireland||Pre-galvanized DuraPost Warranty (Years)||Pre-galvanized and Powder Coated DuraPost Warranty (Years)|
|Very low||Install up to within 5 miles of coastline excluding medium/high category||15||25|
|Medium||Within 5 miles of coastline or industrial areas excluding high category||10||20|
|High||On coastline, offshore location or extreme industrial area||5||15|
In the event of product failure due to corrosion, the product will be replaced free of charge provided that:
- You are able to provide evidence of the failure at a location related to a previously registered guarantee;
- No alterations have been made to the product;
- The guarantee is registered on the DuraPost website correctly with all details correctly submitted; and
- The claim relates to a location in the UK or Ireland.
The FENCEMATE® DuraPost® Guarantee shall not apply to defects caused by:
- Misuse and/or neglect of the product;
- Accidental Damage to the product;
- Damage to the product caused by installation that was not compliant with the instructions accompanying the FENCEMATE® DuraPost®;
- Usual wear and tear;
- Corrosive damage to the product installed in an environment in corrosivity category C5-M of the ISO 12944-2
- Alterations that have not been carried out or authorised by a Birkdale approved supplier
Please note that:
- Birkdale Sales reserve the right to request proof of the defective product, whether that proof be by requesting photographs and/or a representative being called out to inspect the product. A charge of £100.00 (One Hundred Pounds) will be payable for any call out. This charge will be refunded should the inspection confirm that there is a defect with the product.
- This guarantee covers the cost of replacing defective posts only. Indirect or consequential costs incurred as a result of replacing materials are excluded.
- The rights and benefits under this guarantee are additional to your statutory rights, which are not affected by the conditions and exclusions in this guarantee.
- Any claim under this guarantee are available only to consumers in England and Wales.
The FENCEMATE® DuraPost® Guarantee is provided by BJA Trading Limited t/a Birkdale Sales (Company No. 5547795) whose registered office is at Granville House The Heights Business Park, Ibstone Road, Stokenchurch, High Wycombe, Buckinghamshire, England, HP14 3BG
When making a claim please contact our Customer Loyalty Department on 0345 646 0591, quoting your name, guarantee registration number and date of purchase.