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Corrosivity risk Situation of installation in UK or Ireland Pre-galvanized DuraPost Warranty (Years) Pre-galvanized and Powder Coated DuraPost Warranty (Years)
Very low Install up to within 5 miles of coastline excluding medium/high category 15 25
Medium Within 5 miles of coastline or industrial areas excluding high category 10 20
High On coastline, offshore location or extreme industrial area 5 15 

Claiming

In the event of product failure due to corrosion, the product will be replaced free of charge provided that:

  • You are able to provide evidence of the failure at a location related to a previously registered guarantee;
  • No alterations have been made to the product;
  • The guarantee is registered on the DuraPost website correctly with all details correctly submitted; and
  • The claim relates to a location in the UK or Ireland.

Exclusions

The FENCEMATE® DuraPost® Guarantee shall not apply to defects caused by:

  • Misuse and/or neglect of the product;
  • Accidental Damage to the product;
  • Damage to the product caused by installation that was not compliant with the instructions accompanying the FENCEMATE® DuraPost®;
  • Usual wear and tear;
  • Corrosive damage to the product installed in an environment in corrosivity category C5-M of the ISO 12944-2
  • Alterations that have not been carried out or authorised by a Birkdale approved supplier

Please note that:

  • Birkdale Sales reserve the right to request proof of the defective product, whether that proof be by requesting photographs and/or a representative being called out to inspect the product. A charge of £100.00 (One Hundred Pounds) will be payable for any call out. This charge will be refunded should the inspection confirm that there is a defect with the product.
  • This guarantee covers the cost of replacing defective posts only. Indirect or consequential costs incurred as a result of replacing materials are excluded.
  • The rights and benefits under this guarantee are additional to your statutory rights, which are not affected by the conditions and exclusions in this guarantee.
  • Any claim under this guarantee are available only to consumers in England and Wales.
  • Birkdale Sales will only process your personal information as set out in our privacy policy, a copy of which can be found here: https://www.birkdalesales.com/Privacy.

Guarantor Details

The FENCEMATE® DuraPost® Guarantee is provided by BJA Trading Limited t/a Birkdale Sales (Company No. 5547795) whose registered office is at Granville House The Heights Business Park, Ibstone Road, Stokenchurch, High Wycombe, Buckinghamshire, England, HP14 3BG

Contact Details

When making a claim please contact our Customer Loyalty Department on 0345 646 0591, quoting your name, guarantee registration number and date of purchase.