We keep our website stock levels updated in real time, so you'll always know what's available before placing your order. All deliveries are typically made within 3-5 working days.
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Important Delivery Information
Deliveries may be made using commercial vehicles, including up to 18-tonne lorries.
• It is the customer's responsibility to ensure the delivery address is accessible.
• If no one is available to accept the delivery, a re-delivery charge may apply.
• Please provide a mobile phone number at checkout so we can send delivery updates via SMS.
We strongly recommend that you do not book a fencing installer until your products have been delivered and checked.
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On the Day of Delivery
With FedEx deliveries you'll receive an SMS on the morning of delivery confirming your order is out for delivery within a 9:00am to 5:00pm time slot.
Please note:
• A signature is required for all deliveries.
• We recommend that the person accepting delivery is able-bodied and able to move the products to their desired location if required.
• All pallet deliveries require assistance to be available at the delivery point, as we do not provide forklift unloading services.

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Delivery Charges
As a reminder, our minimum order value is £100 ex. VAT.
• Orders containing DuraPost® products with a value below £1,250 ex. VAT will be subject to a £50 ex. VAT delivery charge.
• Some DuraPost® products may incur additional delivery charges due to their size and handling requirements.
• Free delivery applies to all commercial orders above £2,500.
• Standard/Core Orders: Minimum spend £100. Carriage-paid delivery is usually available on orders over £250, subject to variation by product and order type.

Additional carriage charges apply as follows:
• DuraPost® Commercial Post 3.4M and 4M– £183
• DuraPost® Commercial Post above 4M – Price on Application
If you have any questions regarding delivery charges or require a quotation for a specific order, please contact our Customer Support Team who are happy to help.
DuraPost® Drop Shipping
To help us continue providing a reliable and efficient delivery service while managing increasing transportation costs, the following DuraPost® drop shipping terms apply:
• Minimum order value: £150 ex. VAT
• Carriage paid threshold: £1,250 ex. VAT
For orders below the carriage paid threshold:
Order Weight Delivery Charge
Under 150kg £75
Over 150kg £100

Ellumière Products
£9 delivery charge
• Delivered throughout the UK and Ireland via DPD.
• Next-day delivery service once dispatched.
• Please allow 3-5 working days for order processing.
• You'll receive both email and SMS dispatch notifications.

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Remote Areas
Deliveries to remote locations, including the Channel Islands and Northern Ireland, may incur an additional charge. Any applicable surcharge will be calculated at checkout.
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Returning an Item
If you're not completely satisfied with your purchase, you can request a return within 28 days of delivery.
To be eligible for a return:
• Items must be unused.
• Items must be in their original, resaleable condition.
• The return must be reported within 28 days of delivery.
Please note that all change-of-mind returns are subject to a collection and restocking charge. This charge will be deducted from your refund.
We cannot accept returns reported after 28 days or for goods returned in a used or unsaleable condition.

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Damaged, Faulty or Incorrect Items
Damaged on Arrival: Please notify us within 7 days of delivery if your order arrives damaged.
We may ask for photographs to help us process a claim with the courier. You will be offered either:
• A replacement product, or
• A full refund

Faulty or Incorrect Items: If an item is faulty, not as described, or develops a fault:
• Report issues within 14 days of delivery for products that arrive faulty or incorrect.
• Faults that develop within 6 months of delivery can also be reported for investigation.
Where appropriate, you'll be offered a replacement or refund.

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How to Request a Return
To start a return, complete the online returns form or contact our Customer Support team.
Once received:
1. Our team will contact you within one working day.
2. Collection arrangements will be confirmed.
3. You'll receive updates throughout the process.
4. Once inspected, we'll either process your refund or arrange a replacement.

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Damaged/Missing/ Incorrect Item:
Any damaged items must be reported within 48 hours of delivery, with photographic evidence provided to support claims. Incorrect or missing items must be reported within 14 days of delivery, and shipment notes should be available when contacting our team. Goods should not be disposed of until we confirm whether they need to be returned. Due to stock movement, reports received outside these timeframes may not be investigated, and we reserve the right to reject any credit requests. In all cases of damaged, incorrect, or missing items, we will offer either a replacement or a credit. Where a replacement is requested, a new invoice will be raised for the replacement goods and a credit issued against the original invoice.
Refunds.

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Refunds are processed:
• Within 14 days of receiving and inspecting returned goods.
• Within 14 days of approving a refund for damaged or faulty items.
Refunds will be returned to the original payment method wherever possible, and you'll receive email confirmation once processed.

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Customer Support
Email: mail@birkdalesales.com
Telephone: 0345 450 9000
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Your Consumer Rights
This returns policy applies to change-of-mind returns and does not affect your statutory consumer rights, including your right to cancel eligible online orders or return items that are faulty, damaged, or not as described under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.